Companies are focussing on an experience-based business model these days. They, therefore, hire a huge workforce, be it in the form of sales executives, field agents, promoters, service personnel, delivery boys, BDEs etc. However, they seem to get sub-optimal returns due to their inability to track the field agents performance on a daily basis in real-time. Most of the issues faced by the firms these days are of absenteeism, fraudulent reporting or no reporting at all, no track record of working hours, excuses for not working and others. This disrupts the business planning and in turn, affects the overall productivity and revenue.
Girnar Newtel has been catering to the above problems of their clients, through a simple yet powerful android application- the field force tracking app. The app beholds essential features of tracking the real-time location of field force and reporting. We have built this application by analysing multiple industries and their requirements for tracking their field force. Our professional experts have incorporated new features solving all the issues faced by the managers.
The field force tracking application is supported with an easy to use backend web module for the managers. The managers will be logging into that web module to track their field agents, check the meeting reports and attendance. They can also view historical attendance of their agents to keep a track of their monthly/weekly performance. The field force tracking app encompasses some of the standard features for tracking and deriving the optimal output from every field agent.
. Real-time status of the entire workforce: The real-time location of every agent will be tracked and displayed in the web module, available to the managers to keep an eye on the current status of all agents in a single window. The location gets updated in every 1-min duration and address fetched every 30min which can be increased or decreased as per the business requirement.
. Offline Tracking: In case of lost data connectivity, the location will still be stored and synced with the server and when the internet connectivity is back.
. Two Way Messaging: A channel for two-way communication between the agent (using the app) and manager (using web module) is available for important information sharing. The managers can also communicate with all the agents at once through one tab in the Web Module.
. Meeting Reports: The status of the meetings, including the availability of visited client, waiting time, meeting start and end time with Geotags can be submitted by the agents through the application, which can be easily viewed by the managers in their web module.
. Attendance Report: Attendance Punching with geo-fencing to ensure agents are working within assigned territory. The manager can see the historical date wise attendance to see the total check-in time of his/her field agents in a span of time.
. Leave Application: The agents can apply for leaves directly through the field force tracking app in real-time and Managers can approve it through the web module.
. Route Directions: The agents will be getting directions using Google maps to their assigned task locations in the App itself.
. Geo-fencing feature: If the manager wants to track the agents in a territory, that can be done by geo-fencing the agent’s workplaces in a given radius.
. Historical Location Information: The filters can be applied as date wise, for which the reports of the location of agents is needed. The report will be available for Manager’s view in the Web Module.
. Travelled Distance: by the agents on any given date can be viewed by the Manager from the Web Module.
. Smooth functioning: Once the app starts, it runs quietly in the background and requires no human interaction. It continues to run even after the tracked phone reboots.
. Task Management: Managers can map the outlets to be visited by the agents and also assign daily tasks.
. Integration with existing ERP/CRM.
. Service Points Marking: Mark your Retailer, Distributor, Offices and Shops on MAP and View Markers based on Category / State / City.
. Performance Evaluation: Targets, Performance, Leaderboard & Achievement Badges view.
The field force tracking application is useful for tracking any type of field force across industries. We offer premium services to our clients by customizing the App as per the requirements. The field force tracking App is available for a Pilot Period, for customers to get a hands-on experience with our Application. Please contact us! We would love to know about your needs!