Newtel is an outstanding turnkey business provider to many new upcoming brands and existing players kick starting their online retail. Online webstore can be an extremely profitable step for any brand due to large online customer base. However, transition from an offline retail store to an online responsive webstore involves a lot of stages and collaborations to finally come up with a great marketplace.
We are offering a one stop solution from the incubation of the webstore to the after sales services. There are different segments for online retailing and we duly understand their importance in the current competitive online brand wars.
As the brand sign up Newtel as an enterprise partner, we garner all the requisites for the web store development. A team of highly professional developers will take the site designing and development on the most responsive platforms Prestashop & Magento. For the hosting of the website, we have our tie up with the most scalable and secure cloud computing services AWS (Amazon Web Services). In addition to this, we are offering a 24 x 7 maintenance service to cater to all the requirements. The e-store website is equipped with optimum landing pages, responsiveness, ease to use, security features, social connect, wish lists, related items, user generated reviews, detailed shipping information, Catalogue listing which can be enabled, modified or disabled on requirement, pricing as per guidelines, easy to navigate product list and a friendly shopping cart.
Payment gateways play a vital role in the ecommerce transaction process, authorizing the payment between merchant and customer. Newtel partners with highly secured payment gateways supporting all the leading bank EMIs and wallet payment options. We don’t want any consumer transaction to be lost due to payment issues, therefore, we regularly upgrade our integrations & API documentations to offer a smooth payment process.
We have our alliances with some of the best known payment gateway providers, namely PAYU, ATOM, HDFC & ICICI.
With advancing focus on customer acquisition, conversion and retention, customer care support needs a major attention. The basic retail principle still applies the same for online selling – the customer should be valued above all!
Since online e-store means online interaction as well, customer expects their experience to be consistent across all the channels. Newtel provides a well-trained Customer care team with a dedicated E1 line to attend and resolve the issues on real time basis. A large volume of the customers are positively influenced by the online chat services and social media responses to their queries. We provide immediate and sharp services through chat, email and social media.
Newtel duly understands that by closely tying online selling and fulfilment to customer support, and ensuring that the professionals know the products inside and out, information is shared, problems are quickly resolved with customer delight, and there are no surprises or disappointments. The customer service experience remains consistently excellent from start to finish.
A promising after sales service results in loyal customers. An after sale service includes a variety of activities, to see if the consumer is happy with product, give then necessary support in installation, processing smooth exchange or returning of products, taking feedback and reviews. Newtel extensively offers after sales service as per the brand’s guidelines for their web stores.
Warehousing is a very important component for the success on an e-store. Newtel enableOrder Processing & Invoicings to tie up the warehousing with the order management system to accept ship, track and deliver products and services to customers who bought them online. To avoid juggling up with the different vendors, we store the products securely in a 6000 sqft warehouse under 24×7 CCTV surveillance. With the support of our comprehensive warehouse services, e-stores can respond quickly to customer demands.
The products an e-store sells are a prime factor in shaping other details that impact their online business. The image quality, extensive description and the clear reviews increases the demand for a product. Newtel takes care of all these factors and list all the SKUs by following professional listing procedures to give the customer ideal online shopping experience.
Customer order processing transforms purchase order information to an actual order, followed by a series of events. After the payment is made, an invoice is immediately sent to the customer email id followed by an SMS confirming the order. The ordered product is then packed and sent for the shipment. Newtel takes care of every aspect of the order processing and invoicing with the best in-class resources to carry out the entire process smoothly.
The key to scale up your e-store business depends highly on outstanding services and fast delivery across any location. The speed and accuracy of delivery – both are increasingly important as consumer’s patience and error tolerance diminishes. Newtel has crossed an optimal reach in India, through partnership with some of the leading service providers – Bluedart, Firstflight, Ekart and Indiapost. We endeavour to deliver the product in a secure, intact condition on time.
The main aim of the brand webstores is to attract the customer and generate sales. Marketing coupled with SEO marks the best way to reach the customer. Newtel have dedicated teams to look into the customer demand analytics, SEO, PPC, creative and original content management for brand marketing. We make sure to structure the brand e-store website to make it easy for search engines to understand, which can help your customers find you more easily.